Effective Date: 12/17/2024
At Reliable Matrimony, we aim to provide the best matchmaking services to our users. However, we understand that circumstances may arise where refunds are requested. Please review our Refund Policy carefully before purchasing any subscription or premium services.
1. Subscription and Payment
- All payments made for premium memberships or services are non-refundable.
- Once a subscription is activated, the user gains access to premium features, and no refund will be provided.
2. Eligibility for Refund
Refunds will only be considered in the following circumstances:
- Duplicate payments due to technical errors.
- Payment made, but premium services were not activated due to a system error.
- If Reliable Matrimony decides to discontinue a service you paid for, a prorated refund will be issued.
3. Non-Refundable Situations
Refunds will not be provided under these conditions:
- You no longer wish to use the service after purchase.
- Dissatisfaction with match recommendations or responses.
- Failure to use the service within the subscription period.
- Violation of our Terms and Conditions leading to account suspension or termination.
4. Refund Request Process
If you believe you are eligible for a refund:
- Contact our support team at contact@reliablematrimony.com within 7 days of payment.
- Provide details of your transaction, including payment ID, user ID, and a brief explanation of the issue.
- Our team will review your request and respond within 5-7 business days.
5. Processing Refunds
- Approved refunds will be processed to the original payment method within 7-14 business days.
- Reliable Matrimony is not responsible for any delays caused by banks, payment gateways, or other third-party providers.
Refund Policy
Effective Date: [Insert Date]
At Reliable Matrimony, we aim to provide the best matchmaking services to our users. However, we understand that circumstances may arise where refunds are requested. Please review our Refund Policy carefully before purchasing any subscription or premium services.
1. Subscription and Payment
- All payments made for premium memberships or services are non-refundable.
- Once a subscription is activated, the user gains access to premium features, and no refund will be provided.
2. Eligibility for Refund
Refunds will only be considered in the following circumstances:
- Duplicate payments due to technical errors.
- Payment made, but premium services were not activated due to a system error.
- If Reliable Matrimony decides to discontinue a service you paid for, a prorated refund will be issued.
3. Non-Refundable Situations
Refunds will not be provided under these conditions:
- You no longer wish to use the service after purchase.
- Dissatisfaction with match recommendations or responses.
- Failure to use the service within the subscription period.
- Violation of our Terms and Conditions leading to account suspension or termination.
4. Refund Request Process
If you believe you are eligible for a refund:
- Contact our support team at info@reliablematrimony.com within 7 days of payment.
- Provide details of your transaction, including payment ID, user ID, and a brief explanation of the issue.
- Our team will review your request and respond within 5-7 business days.
5. Processing Refunds
- Approved refunds will be processed to the original payment method within 7-14 business days.
- Reliable Matrimony is not responsible for any delays caused by banks, payment gateways, or other third-party providers.
6. Contact Us
For refund-related queries or assistance, please reach out to us:
- Email: contact@reliablematrimony.com
- Phone: +91 6001-515355
- Address: VIP Road, Guwahati, Assam
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