About Reliable Matrimony

Website Owner: RELIABLE MATRIMONY
Address:
Ground Floor, 2A, Baruah Enclave, Hatigarh Chariali, Near HDFC Bank, Hatigarh Chariali, Guwahati, Kamrup Metropolitan, Assam – 781024, India
Support Email: info@reliablematrimony.com
Customer Care: +91 6001515355

Eligibility to Use the Website

To register and use Reliable Matrimony, you must satisfy the following conditions:

• Female users must be 18 years or older
• Male users must be 21 years or older
• You must be legally eligible for marriage under Indian law
• Married users are not allowed
• Allowed marital statuses:
  • Unmarried (U)
  • Divorced (D)
  • Widow / Widower (W)

By registering, you confirm that all information provided is accurate and legally valid.

User Account & Registration

• Only one account per mobile number and email ID is allowed
• Multiple accounts using the same credentials are strictly prohibited
• Registration requires:
  • Mobile number verification via WhatsApp OTP
  • Manual admin approval of the profile
• Users must complete their profile truthfully and accurately

Reliable Matrimony reserves the right to approve, reject, suspend, or delete any account at its discretion.

Profile Information & Responsibility

• Users are solely responsible for the authenticity, accuracy, and legality of the information they provide
• Reliable Matrimony does not guarantee the correctness of user-submitted data
• Uploading false, misleading, or inappropriate information may result in account suspension or termination

⚠️ Important Disclaimer:

Reliable Matrimony does not guarantee marriage, match success, or compatibility.

Membership Plans & Subscription

Reliable Matrimony offers time-based subscription plans such as General (Free), Gold, and Premium, which may include:

• Monthly / Quarterly / Yearly validity
• Feature access based on selected plan

Key Terms:

• Subscriptions are non-refundable
• Plans do not auto-renew
• Admin reserves the right to modify pricing, features, or plans at any time
• Paid features are activated only after successful payment confirmation

Payments & Billing

• Payments are processed via secure third-party payment gateways
• Reliable Matrimony is not responsible for payment gateway failures
• Once paid, subscription fees are non-refundable under all circumstances

Please refer to our Refund Policy for more details.

Communication Between Users

Based on the selected membership plan, users may be allowed to:

• Send and receive interests
• Chat within the platform
• View contact details (only if included in the subscribed package)

📌 Note:

Any communication or interaction outside the platform is done at the user’s own risk. Reliable Matrimony holds no responsibility for such interactions.

Prohibited Activities

Users must NOT:

• Create fake or duplicate profiles
• Upload obscene, abusive, sexual, or offensive content
• Use the platform for financial fraud, scams, or solicitation
• Misuse or download other users’ photos or personal data
• Harass, threaten, or exploit other members

Violation of these rules may lead to immediate suspension or termination.

Account Suspension & Termination

Reliable Matrimony reserves the right to suspend or terminate user accounts with prior notice for reasons including but not limited to:

• Providing false or misleading information
• Abuse, harassment, or misconduct
• Violation of Terms & Policies
• Legal complaints or law enforcement requests

Termination may result in permanent loss of access without refund.

Privacy & Data Usage

• User data is handled as per our Privacy Policy
• Documents uploaded (e.g., ID proofs) are visible only to admin
• We take reasonable steps to protect user data but cannot guarantee absolute security

Limitation of Liability

Reliable Matrimony shall not be liable for:

• Any direct or indirect damages arising from user interactions
• Loss of data, revenue, or reputation
• Misrepresentation by any user
• Failure of matchmaking or marriage outcomes

Users use the platform entirely at their own discretion and risk.

Third-Party Services

The website may use third-party services such as:

• WhatsApp API for OTP verification
• Payment gateway providers [Razorpay]

Reliable Matrimony is not responsible for third-party service interruptions or errors.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes implies acceptance of the revised terms.

Governing Law & Jurisdiction

• These Terms shall be governed by the laws of the Republic of India
• Any disputes shall be subject to the courts of Guwahati, Assam, India

Acceptance of Terms

By registering on Reliable Matrimony, you confirm that you have read, understood, and agreed to:

• Terms & Conditions
• Privacy Policy
• Refund Policy
• Community Guidelines

Acceptance of these terms via checkbox is mandatory during registration.